Terms and Conditions

Regulations of the online store
Version 1.0


§ 1 General provisions
Online store: TALO children's beds operating at: talo.com.pl is run by PLUSDOM Dorota Kocur based at ul. Romantyczna 31, 41-706 Ruda Śląska, operating under the NIP number: 6412396140, REGON: 362165380.
These Regulations define the rules of using the Online Store, in particular the rules for concluding Agreements for the sale of Goods in the Online Store's assortment via the Online Store, the rules for the performance of these contracts and the rules for complaint proceedings.


§ 2 Contact with the store
Seller's contact details:
1. Postal address: ul. Romantyczna 31, 41-706 Ruda Śląska
2. E-mail address: info@talo.com.pl
3. Telephone numbers: (32) 5550223
4. Bank account number: 69 1050 1331 1000 0092 1560 3003 - ING Bank Polski
5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
6. The customer may communicate by phone with the Seller on the following days / hours:

Monday - Friday: 8:00 am - 4:00 pm


§ 3 Definitions
Whenever the following terms are used in these Regulations, they should be understood as:


* Order Form - a service available on the Online Store website, through which the Customer can make a purchase, in particular by adding the Goods to the Cart and defining the terms of the Sales Agreement - including the method of delivery and payment.
* Customer - a natural person, including a Consumer, who is at least 13 years old (provided that he has obtained the consent of the legal representative), a legal person and an organizational unit that is not a legal person, whose special provisions grant legal capacity, which uses the services provided by the Store Internet.
* Consumer - a user who is a natural person, who performs activities in the Online Store not directly related to his business or professional activity.
* Customer Account - means an individual panel for each Customer, launched on his behalf by the Seller, after the Customer registers as part of the Customer Account service.
* Cart - an element of the Online Store, where the Customer can see selected goods and can modify the data.
* Online Store - a website belonging to the Seller, available under the domain talo.com.pl, through which the Customer can purchase Goods from the Seller.
* Seller - an entity specified in § 1, which, while carrying out a commercial or professional activity, offers to sell via the Online Store.
* Goods - a movable item that is traded between the Online Store and the Customer.
* Sales Agreement - a contract for the sale of Goods concluded remotely by the Customer via the Online Store.


§ 4 Registration and logging in
1. The Seller provides electronic services in the field of enabling Customers to set up and use a Customer Account on the Online Store website.
2. Browsing the assortment of the Online Store does not require creating a Customer Account. Placing orders for the Goods by the Customer is possible either after creating a Customer Account, or by providing the necessary personal and address data, enabling the order to be processed without creating a Customer Account.
3. Registration of the Customer Account in the Online Store is voluntary and free of charge.
4. The Customer may at any time, without giving a reason and without incurring any fees, delete the Customer Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 2.
5. In order to register the Customer Account, it is required that the Customer reads and accepts these Regulations, and that the Customer agrees to the processing of his personal data provided during registration, marked as obligatory.

§ 5 Placing an order
1. The Customer may place orders for products available in the Online Store's assortment, 7 days a week, 24 hours a day, by completing the Order Form.
2. When placing an order, it is necessary for the Customer to read and accept these Regulations. Reading and accepting the indicated document, the Customer confirms by checking the appropriate box before finalizing the order. The lack of acceptance by the Customer of these Regulations in the course of placing the order prevents the use of the possibility of purchasing the Goods via the Online Store.
3. Goods ordered in the Online Store may be delivered within the European Union.
4. Along with placing the order, the Seller immediately confirms its receipt and at the same time accepts the order for execution. Confirmation of receipt of the order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the order, which contains at least the Seller's declaration of receipt of the order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
5. The customer who chooses to pay in advance when placing the order should pay the price and the cost of delivering the goods within 10 days from the conclusion of the Sales Agreement. In the event of non-payment within the above-mentioned time, the order is canceled.


§ 6 Prices of goods
1. The prices of goods presented on the website of the Online Store are expressed in Polish zlotys (currency) and are gross prices, so they include taxes, including value added tax (VAT).
2. The binding and final price is the price given in the Cart, i.e. in the order summary, at the time of placing the order by the Customer via the Online Store.


§ 7 Order fulfillment
1. The time of completing the order placed via the Online Store, if the goods will be delivered to the address indicated in the territory of the Republic of Poland, is 21 working days from the day:
1.if the Customer selects payment upon delivery of the ordered goods when placing the order (cash on delivery) - from the date the Seller sends to the Customer an e-mail confirming the acceptance of the order for execution,
2.if the Customer chooses to pay in advance with a credit card or online transfer of electronic banking when placing the order - from the date of receipt by the Seller of the confirmation of correct payment by the entity performing the payment.

§ 8 The right to withdraw from the contract
1. A consumer or a natural person concluding a contract directly related to his business activity, when the content of this contract shows that he does not have a professional nature for that person (resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity) may, within 14 days from the conclusion of the Sales Agreement, withdraw from the contract without giving any reason.
2. The running of the time limit specified in sec. 1 begins with the delivery of the Goods to the Customer or a person other than the carrier designated by him.
3. The Customer may withdraw from the Sales Agreement by submitting to the Seller an unequivocal statement of withdrawal from the Sales Agreement. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Customer to send a letter by post to the address indicated in § 2 before the expiry of the indicated period or by sending this statement via e-mail to the address indicated in § 2.
4. To meet the deadline for withdrawing from the Agreement, it is sufficient to send information regarding the exercise of the right to withdraw from the Agreement before the deadline to withdraw from the Agreement.
5. In the event of withdrawal from the Agreement, the Customer is obliged to return the goods to the Seller immediately, but not later than within 14 days from the date on which the Customer informed the Seller about the withdrawal from the Agreement. To meet the deadline, it is enough if the Customer sends back the goods before the expiry of the 14-day period to the address indicated in § 2.
6. In the event of withdrawal from the Agreement, the Seller shall immediately, not later than within 14 days from the date of receipt of the declaration of withdrawal from the Agreement, return to the Customer all payments received from him, including the costs of delivering the goods, but with the exception of additional costs resulting from the Customer's choice. a delivery method other than the cheapest usual delivery method offered by the Seller.
7. The reimbursement will be made by the Seller using the same payment methods as used by the Customer, unless the Customer has expressly agreed to a different method of reimbursement - in each case, the Customer will not incur any fees in connection with this return.
8. The Seller has the right to withhold the reimbursement of payments received from the Customer until the Goods are returned or the Customer provides proof of returning the Goods, whichever occurs first.
9. The customer is liable for a decrease in the value of the item as a result of using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.
10. Pursuant to Art. 38 of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2020, item 287, as amended), the right to withdraw from a distance contract does not apply to contracts specified in the above-mentioned article.


§ 9 Complaints
1. The Sales Agreement covers new products.
2. The Seller is obliged to deliver the Goods to the Customers without physical and legal defects. The Seller shall be liable to the Customers for defects in the Goods on the terms specified in the provisions of the Act of 23 April 1964 Civil Code (consolidated text, Journal of Laws of 2020, item 1740, as amended), in particular in Art. 556 and following of the Civil Code.
3. Complaints should be submitted in writing or electronically to the Seller's addresses provided in these Regulations or using the electronic complaint form provided by the Seller on the Online Store website. It is recommended to include in the complaint, inter alia, a brief description of the defect, the circumstances of its occurrence, date of occurrence, data of the customer submitting the complaint, and the customer's request in connection with the defect of the goods.
4. The Seller will consider and respond to the complaint immediately, not later than within 14 days from the date of submission of the complaint. The Customer will be informed about the method of considering the complaint in accordance with the data provided in the complaint.
5. It is also important not to assemble the product (bed, desk, etc.) if any defects are found. A product with damaged parts will not be subject to a complaint.

§ 10 Out-of-court methods of dealing with complaints and redress
1.Detailed information on the possibility for the consumer to use out-of-court complaint and redress methods as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, voivodship Inspectorates of the Trade Inspection and at the following website of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl
2. A customer with the status of a consumer may obtain free assistance in resolving an individual dispute between the consumer and the Online Store, using free legal assistance from a municipal or poviat consumer ombudsman or a social organization whose statutory tasks include consumer protection, including Consumer Federation - website address:
http://www.federacja-konsumentow.org.pl
3. The Network of European Consumer Centers also helps in resolving individual disputes and consumer complaints related to a cross-border transaction. The addresses of these institutions are available on the website of the European Consumer Center:
http://www.konsument.gov.pl
4. The customer who is a consumer has, inter alia, the following options to use an out-of-court dispute resolution between the consumer and the Online Store:
1) applying to the provincial inspector of the Trade Inspection with a request to initiate proceedings for an out-of-court resolution of the dispute between the consumer and the Store by enabling the parties' positions to be brought closer together in order to resolve the dispute by its parties or by presenting the parties with a proposal to resolve the dispute,
2) is entitled to apply to the permanent arbitration court operating at the Provincial Inspector of Trade Inspection with a request to settle the dispute arising from the concluded sales contract.
5. The Trade Inspection is an entity authorized to conduct proceedings regarding out-of-court resolution of consumer disputes. The tasks of the Trade Inspection in the scope of conducting proceedings regarding out-of-court settlement of consumer disputes as well as organizing and running permanent arbitration courts are performed by the locally competent Provincial Inspectors of the Trade Inspection.
6. Provincial Inspector of Trade Inspection competent for the seller's seat. The list of all Voivodship Inspectors of the Trade Inspection and permanent arbitration courts together with the addresses of their websites is available on the website of the Office of Competition and Consumer Protection at http://www.uokik.gov.pl/wazne_adresy.php
7. The list of institutions dealing with out-of-court settlement of consumer disputes along with information on the type of cases dealt with by individual entities is available on the website of the Office of Competition and Consumer Protection at http://www.uokik.gov.pl
8. At the President of the Office of Competition and Consumer Protection there is also a contact point for out-of-court resolution of consumer disputes and an online consumer dispute resolution system, whose tasks include, among others, providing assistance to consumers in matters relating to out-of-court resolution of consumer disputes, in particular in disputes arising from cross-border contracts with consumers.
9. The consumer may use the platform of the online consumer dispute resolution system (ODR platform), in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution for consumer disputes and amending Regulation (EC 2006/2004 and Directive 2009/22 / EC (Regulation on consumer ODR).
10.The European ODR platform is to facilitate the independent, impartial, transparent, effective, fast and fair out-of-court settlement of disputes online between consumers and entrepreneurs regarding contractual obligations arising from online sales contracts or contracts for the provision of services concluded between consumers living in the European Union and entrepreneurs having based in the European Union. Electronic link to the ODR platform: http://www.ec.europa.eu/consumers/odr.
11. The use of the available extrajudicial means of dealing with complaints and redress is possible after the end of the complaint procedure and is voluntary - both parties must agree to the procedure. The Online Store agrees to participate in the out-of-court dispute resolution procedure with consumers.

§ 11 Personal data administrator
1. The administrator of personal data of the Customers of the Online Store is PLUSDOM Dorota Kocur based in Ruda Śląska, entered into CEIDG (Central Register and Information on Economic Activity), operating under the NIP number: 6412396140, REGON: 362165380.
2. Providing personal data by customers of the Online Store is voluntary, with the reservation, however, that failure to provide specific data in the registration process prevents registration and setting up an account and prevents the submission and implementation of the order.
3. The Online Store processes personal data for the purposes of:
1. correct implementation of the Contract for the Sale of goods and their shipment. Failure to provide personal data necessary to conclude a Sales Agreement results in the refusal to conclude this contract;
2.for the marketing of goods and services offered by the Online Store in the event of a relevant consent (understood as sending commercial information by electronic means and using telecommunications end devices - SMS, in accordance with the Act of July 18, 2002 on the provision of electronic services) .
4. The legal basis for the processing of personal data is the consent granted and, if applicable, the necessity to perform the Sales Agreement.
5. Each customer whose personal data is processed by the Online Store has the right to:
1. request access to your personal data, rectification, transfer, deletion or limitation of data processing. In connection with the processing of data by the Online Store, you also have the right to lodge a complaint with the President of the Office for Personal Data Protection.
2. withdrawal of consent to the processing of personal data processed on the basis of the consent given. Withdrawal of consent will not affect the lawfulness of the processing which was carried out on the basis of the consent given before its withdrawal.
6. Personal data will be stored until the Online Store Customer withdraws his consent.
7. The Online Store does not transfer personal data to a third country.
8. Detailed information on data processing is available in the Privacy and Cookie Policy.


§ 12 Final provisions


1. Agreements concluded via the Online Store are concluded in Polish.
2. The Seller reserves the right to amend the Regulations for important legal or organizational reasons to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 15 days in advance by posting information on the Online Store website and by sending registered customers to the e-mail address assigned to their Customer Account a notification about the change in the regulations.
3. In the event of a change to these Regulations, all Agreements concluded and orders placed before the effective date of the amendment to the Regulations will be implemented in accordance with the Regulations in the wording in force on the date of concluding the contract and placing the order by the Customer.
4. The amended regulations are binding for the registered Customer who will not resign from keeping an account in the Online Store through an unequivocal declaration of will addressed to the addresses indicated in §2, before the date of entry into force of the amended regulations.
5. In matters not covered by these Regulations, the provisions of Polish law shall apply, in particular the Act of 23 April 1964 Civil Code (uniform text Journal of Laws of 2020, item 1745, as amended), and in the case of customers who are consumers also provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2020, item 287 as amended).
6. These Regulations shall enter into force on March 19, 2021 and apply to Agreements concluded from that date.